FAQ
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How long will my soap last?
There are many factors that will affect the longevity of your soap bar. How often your bar is being used and storage conditions determine the life of your bar. To increase the stability of your bar we recommend storing in an area which will allow the bar to dry. A slotted soap holder or cotton soap mat (available to purchase HERE) will prevent the bar from going soft between use.
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What are the shipping options?
All Canadian orders are shipped with Canada Post Expedited Parcel services for a flat rate fee of $14 per order. Your order will be processed within 1-3 business days and Canada Post will deliver within 1-7 business days from receipt of package, depending on your shipping address. Orders to United States are shipped with Tracked Packet for a flat rate fee of $20 CAD and will arrive 7-9 days from receipt of package at Canada Post.
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Can I pick up my order?
We are currently accepting Farm Pick Up option! You will be able to choose to pick up upon checkout. After your order has been placed we will reach out to schedule your pick up. Please allow 1-3 business days for your order to be processed.
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How is the soap made?
All of the soaps are handcrafted at the farm using the cold process method. For a detailed list of the ingredients you will find in the soap please check out our Ingredient page.
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I don't see the scent of soap I like
If you are looking for a particular scent or formula and it is not currently available please feel free to reach out to discuss similar options. We will also take suggestions and requests and would be more than happy to create a soap to suit your needs! Please keep in mind any special orders will require 4-6 weeks cure time before the soap will be suitable to use.
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Do you have a store front?
Unfortunately we do not have a store front at this time however please tune into our social pages (Facebook and Instagram) to keep up to date on local market events we will be attending. If you would like to visit the farm to purchase please feel free to contact us to schedule a time for in person sales.
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Can I visit the farm?
Certainly! We are pleased to welcome you and your family to the farm upon order pick up. Please advise us ahead of time so we can be sure to accommodate your visit.
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Do you sell goats?
We do not currently have any stock available for sale. Please feel free to reach out directly to inquire or tune into our social pages come kidding season (early spring to early summer) for availability. All of our breeding stock is registered and tested free of Johnes and CAE.
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What if I don't like my soap or my soap seems defective?
Customer satisfaction is our top priority. If you are unhappy with your purchase please reach out to discuss refund or replacement. If your soap seems defective or you experience any issues we appreciate your feedback. All soap batches are documented so we can monitor outgoing products.